General Terms and Conditions of Sale
We can modify these general terms and conditions of sale at any time. Therefore, please check them regularly to be kept informed of updates. The latest version of these general terms and conditions of sale will always be available on the website. Any new version of these general terms and conditions of sale will take effect immediately on the date of publication and will govern all orders for products or services made from that date. Any changes made to the general terms and conditions of sale after you have placed an order will not affect said order or your relationship with us, unless required by applicable law.
Concerning LOREEDUBOIS and these general terms and conditions of sale
These General Terms and Conditions of Sale apply to all sales of LOREEDUBOIS products or services that you can order through the website, our private room La Réserve de Beaulieu, our ambassadors or the Client Relations Center (our “Channels of Sale “).
Company BIATECH FRANCE, whose registered office is 26, rue de l’EST, 69290 Craponne, France, and having the EEC VAT number FR 00 388 594 897 (“We”, “Our”).
The shipping address is: 5 Boulevard du Maréchal Leclerc, 06310 Beaulieu-sur-Mer.
We ask you to read these General Terms and Conditions of Sale carefully. These General Terms and Conditions of Sale apply to any order placed through the Sales Channels. Please note that before placing an order for any product or services, you will be asked to accept these General Terms and Conditions of Sale. If you disagree with these General Terms and Conditions of Sale, you will not be able to order products or services through the Sales Channels. Sales concluded through our physical point of sale at La Réserve de Beaulieu are not subject to these General Terms and Conditions of Sale.
Only natural persons, excluding legal persons, who (a) have reached the age of legal majority required to conclude contracts (eighteen years in most countries), (b) have legal capacity to enter into contracts, and (c) use a delivery address in the country or countries to which we deliver, as specified by the Channels of Sale, may order products through the Channels of Sale. If you have not reached the age of legal majority or if you do not have the legal capacity to enter into contracts, it is your responsibility to ask your legal representative (parent or guardian) to place the order on your behalf. and to accept these General Conditions of Sale.
By placing an order through the Sales Channels, you represent and warrant that you are a customer acting as a bona fide end user purchasing for their own personal use or that of another person and that you do not deliver, sell, do not distribute or buy our products or services for commercial purposes
Availability and quantity of products
All orders placed through the Sales Channels are subject to their availability and acceptance by us. The products presented on the website which cannot be added to your basket are not available for sale on the website. The Client Relations Center can provide you with more information on these products. For more information on the ordering process, please refer to the Ordering Process section below.
Quantity limits may apply to orders for certain products. We reserve the right to refuse at any time, without notice, orders exceeding a certain number of authorized products.
Account registration and validation of visitor purchases
To order, you can either register and create an online account, or order as a visitor without creating an online account by selecting the “Guest Checkout” option. When you order as a visitor, we can still create an account in our internal systems to record your purchase (s).
The Platform ordering process will include the following steps:
- Add to cart: once you have chosen a product, you can put it in your basket. You can then decide to continue shopping and add them to your basket (subject to availability and quantity limits). Placing an item in your cart does not guarantee its availability at the time of purchase, which is not confirmed until you have received written confirmation of order and shipment.
- Validation of visitor / my account purchases: when you are ready, you then proceed to “validation”, either as a visitor or through your registered account. You can also remove from the basket one or more product (s) that you selected during the validation process.
- Delivery, verification and payment:during the validation process, you add and verify your order details and your personal information (including email address, shipping address, billing address and data of payment). You must carefully check and confirm all the details appearing on the order summary page before placing your order.
- Ordering:you then tick the corresponding box and place your order.
Prices, taxes and delivery
All prices indicated on the product pages of the website or quoted by the Client Relations Center include sales taxes / VAT but exclude shipping costs and other taxes unless otherwise indicated.
The applicable currency will be updated based on the delivery destination once you provide us with the delivery address and will be shown to you in your shopping cart before you place your order. It is your responsibility to carefully check the updated prices and currency.
Sales, use or other taxes vary depending on where the products are shipped.
Delivery costs are, where applicable, described in the Delivery Policy below or on the Sales Channels. Shipping charges are not shown on the product pages but will be added to the product price once you choose your shipping options. These costs will be summarized before you are asked to confirm and place your order and will also be reflected in the emails we send to you once you have chosen your delivery options.
With proof of export, we can offer you a 10% tax refund of the price if the recipient address is located outside Europe.
We reserve the right to change prices and delivery charges at any time without notice.
We ensure that product prices and delivery charges are correct at the time the relevant information is entered into the system or communicated to you through the Customer Relations Center. However, it is always possible that, despite our reasonable efforts, certain products offered through our Sales Channels or our delivery charges may be offered at incorrect prices. If any of the products for which you place an order or the delivery charges are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you provided to us during the order process, we will cancel the order and notify you in writing. If we accept and process your order despite an error in the price or delivery charges, we may cancel delivery of the product and refund you the amounts you paid.
Please note that changes in applicable law between the date your order is placed and the date you receive a written Order and Shipment Confirmation may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes you are charged, we will contact you and ask you to reconfirm your order.
As part of payment through the LOREEDUBOIS website, we only accept payment by credit card
When you order on the LOREEDUBOIS website, you must enter your payment information on the dedicated form. In the case of an order placed by telephone, you must provide the Customer Relations Center with your full payment details. All payment card holders are subject to a validation check and authorization from the card issuer. If your payment card issuer refuses to authorize payment for us, you should contact your card issuer directly to resolve this issue.
The full amount of your purchase will generally be held on your payment card until your order is dispatched, after which an Order and Shipping Confirmation will be sent to you and your payment card will be charged the applicable purchase price. .
We only accept bank transfers as payment for orders at our sole discretion. We do not charge fees for bank transfers as payment for orders placed through Sales Channels or the Client Relations Center, however, some financial institutions may charge fees for making a bank transfer. We require that all wire transfer orders placed over the phone be confirmed through an order approval process. We can acknowledge receipt of a bank transfer order, but the order will not be processed until we have received and confirmed payment by email. If your bank transfer payment is not credited to our bank account within seven (7) days of placing your order, your order will be canceled.
Acknowledgment of receipt of the order
Once you have made your choice and your order has been placed through the Sales Channels, you will receive a written Order Acknowledgment (by email or by confirming your order details with a reference number). control). Thank you for ensuring that you retain this order reference number for any future inquiries regarding your order. This Acknowledgment of Receipt of the Order does not constitute acceptance of your order. To confirm the order, we will perform the usual credit, anti-fraud, security and related legal checks and, if acceptable, process your order. Upon receipt of the Acknowledgment of Order, it is your responsibility to review it and confirm that it accurately reflects your order. If you have any questions or concerns or if the Acknowledgment of Receipt of the Order does not reflect your intentions, you should get in touch with the Customer Relations Center promptly.
These General Terms and Conditions of Sale will be provided to you when we acknowledge receipt of your order.
We only accept orders for delivery to the country or countries identified during the Order Process. Please note that we do not ship to certain addresses, such as military complexes, certain restricted areas, collection points or PO boxes. For more information, please contact the Client Relations Center.
If you order multiple products, we will only ship the order when all products are available (there will be no partial shipment, unless otherwise specified).
Order and Shipment Confirmation
Upon shipment of your order, we will send you a Written Order and Shipment Confirmation (by email or otherwise). This Order and Shipment Confirmation constitutes our acceptance of your order and attests to the existence of a legally binding sales contract.
We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery time from the date of our written Order and Shipment Confirmation, and in any event within thirty (30) days from that date, unless your purchase relates to a product or service for which we have given you an additional time frame, for example in the case of products or services that we customize or manufacture to your specifications.
When you order through the Sales Channels, you can choose a specific delivery date as offered on those Sales Channels. This specific delivery date remains subject to our confirmation.If the delivery of the Products is delayed by an event beyond our control, we will notify you as soon as possible and make all reasonable efforts to minimize the effect of such delay. If we do not deliver within thirty (30) days of the date of the Written Order and Shipment Confirmation or any other time we have indicated, you may contact the Client Relations Center to cancel the order in question and obtain reimbursement of the sums that you have paid to us in advance and corresponding to any product not received.
In any event, your only recourse in the event of our failure to deliver the order to you will be your right to cancel the order concerned and to receive a refund of the sums you have paid us in advance and corresponding to any product. not received.
When estimating your delivery time, please allow time for credit approval, address verification, security checks, and order processing.
Please note that delivery is always conditional on receipt of your full payment.We will need a handwritten or electronic signature from you or a person present at the designated delivery address (unless you provide otherwise) to confirm delivery of each product, in which case risk and responsibility for the goods you have purchased will pass to you. If you have designated a recipient who is not yourself for delivery purposes (for example, in the case of a gift), you understand and agree that proof of the signature of the recipient (or a person present at the delivery address) constitutes proof of delivery and execution of the sales contract by LOREEDUBOIS and a transfer of responsibility to the recipient as if the product had been delivered to you. We reserve the right to deliver the products only to the person who is the intended recipient of the order, as indicated on the package label, and to request an identity check for verification purposes at the time of delivery. delivery of certain categories of products. Please contact our Client Relations Center for more information.
When you order products through the Sales Channels, you receive a written invoice (sent to your email address as a PDF or other attachment).
Returns and exchanges
(a) Right of cancellation
You have the right to cancel without justification the contract created by our written order confirmation and this, for thirty (30) days from the date on which you acquire, or someone you designate (other than the carrier) acquires physical possession of the products of your order. Note that this right to cancel the contract within 30 days is specific to the online store. If you are a customer established in the European Union or in the European Economic Area and you have made a purchase through the Sales Channels, this right of cancellation is considered your legal right of withdrawal. To benefit from your right of withdrawal, you just need to withdraw before the expiry of the withdrawal period.
To cancel the contract and return the product (s), you can contact our Customer Relations Center and follow the instructions given to you, or you can send us an express written statement such as a letter or email to: BIATECH France, 26 rue de l’EST, 69290 Craponne, France or email@example.com.
(b) Return Procedure
Return address: 26 rue de l’Est, 69290 Craponne, France.
To return a product to our online store’s distribution center, you must follow the steps mentioned below:
- Call the Client Relations Center.
- The Customer Relations Center will ask you to complete the return form attached to the delivery of your product;
- Please complete and sign the return form;
- You must include in the delivery package the completed return form with the product, all its accessories, all free items that you received as part of your order, the warranty card and any other document, in their original box;
- Please seal the package and affix the prepaid air waybill received with your purchase or emailed to you by our Customer Relations Center;
You must retain proof of return and we will not accept any liability in the event that such proof cannot be produced. Only goods received by the distribution center of our LOREEDUBOIS online store may be refunded or exchanged.
(c) Condition of Returned Products
We will verify that the returned product meets the conditions of our Returns and Exchanges Policy and, if applicable, issue the applicable refund or exchange.
Our products must be returned in new and unused condition, in perfect condition, with all protective materials intact), as well as the original LOREEDUBOIS box and the delivery package, accessories and documents included. We reserve the right not to accept returns if the product shows signs of wear, or has been used or altered in any way from its original condition or, alternatively, to reduce the amount of any refund or exchange applicable accordingly.
If you received free items as part of your order, they must be returned with the products.
All returns will be subject to strict quality control (“QC”) on our part to ensure that the returned products meet the above requirements. If the products do not meet the quality control standards, we will refuse the return and the products will be returned to you. If the returned product meets QC requirements, we will issue the applicable refund or exchange.
Failure to comply with these General Conditions of Sale gives us the right to refuse the returned product and to send it back to you, at your expense.
You can return a product purchased through the Sales Channels for refund, provided that the return complies with these General Terms and Conditions, in particular (a) the Right of Cancellation and (b) the Return Process above. above exposed.
Only the buyer will be entitled to reimbursement of the purchase price. Under no circumstances will a person who received the product as a gift (a “Product Recipient”) be entitled to a refund. If you are a Product Recipient and would like to return a product, please contact the Client Relations Center to discuss your options.
In the event that the return complies with these Conditions of Sale, the buyer is in principle reimbursed using the same means of payment as that used by the buyer for the initial transaction, within fourteen (14) days of from the date of receipt of the withdrawal request. However, we may defer the refund until the day of receipt of the product which is the subject of the return or upon receipt of proof of dispatch of the product by the purchaser, the date chosen being the date of the first of these facts. The initial shipping costs will be refunded, excluding the case where you have opted for non-standard delivery, in which case the additional costs will not be refunded.
The manufacturer's warranty and your rights as a consumer
We are committed to ensuring that each product strictly meets our quality criteria and that it has passed all our controls, both technical and aesthetic.
The selected products are covered by the applicable LOREEDUBOIS Guarantee. If you wish to repair a product covered by the LOREEDUBOIS Guarantee, please refer to the applicable LOREEDUBOIS Guarantee, and call our Customer Relations Center for more information.
As a consumer, you may have rights under applicable law governing the sale of goods to consumers; these rights offered by law are not affected by these General Conditions of Sale or the applicable LOREEDUBOIS Guarantee.
The following additional services may be offered free of charge through the Sales Channels:
(a) Wrapping and Gift Package
All orders will be shipped with the LORÉEDUBOIS gift box and in a white cardboard sleeve.
(b) Replacement / Adjustment of the Strap
All bracelets sold by LOREEDUBOIS are adjustable.
(c) Personalized note
You can personalize your order by adding a personalized note that will be printed by LORÉEDUBOIS on a gift card included in your order. LOREEDUBOIS reserves the right to refuse gift card notes that may be sent to LOREEDUBOIS stationery but that LOREEDUBOIS deems offensive or inappropriate.
For any repair request relating to a product ordered through the Sales Channels, please contact our Customer Relations Center.
Limitation of Liability
To the extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties relating to the products and the Sales Channels, whether express or implied, by law or otherwise, or whether they arise from ‘past commercial practice or usage.
Nothing in these General Terms and Conditions of Sale limits or excludes our liability since this cannot be limited or excluded by applicable law. Subject to the foregoing, our total liability whether contractual, tort (including negligence) or otherwise, to you under these Terms and Conditions for any order, even if we have been advised of the possibility of such damage, must in no case exceed the totality (100%) of the price of the products of your order.
Please note that in some jurisdictions, consumer protection laws may not allow certain exclusions or limitations of warranty or liability and, therefore, some of the above exclusions and limitations may not apply.
If any provision, or part of a provision, of these General Conditions of Sale is deemed illegal, invalid or unenforceable, this provision or part of a provision will be deemed not to form part of the General Conditions of Sale and the legality, validity or the enforceability of the other provisions hereof will not be affected, unless otherwise provided by applicable law.
These General Conditions of Sale (and the associated provisions incorporated by reference) constitute the entire agreement concluded between you and LOREEDUBOIS relating to the ordering of products or services, and replace and terminate all agreements, draft agreements, arrangements. , previous commitments or accessory contracts of any kind entered into by the parties, oral or written, in relation to this subject.
We are not responsible for any failure or delay in the performance or compliance with our obligations under these General Terms and Conditions of Sale which arise from any cause beyond our reasonable control.
Our waiver of any breach of any provision of these General Terms and Conditions of Sale should not be interpreted as a waiver of any other breach or subsequent breach.
This contract is executed between LOREEDUBOIS and you. No other person has the right to apply its provisions. However, if you purchase a product as a gift, the recipient of your gift will benefit from the applicable LOREEDUBOIS Guarantee.
Applicable law and competent jurisdiction
These General Conditions of Sale are governed and interpreted in accordance with the laws of the country in which the registered office is located, without reference to the provisions relating to conflicts of laws (the “applicable laws”). Any dispute, dispute or claim arising out of or relating to the General Conditions of Sale, including the validity, invalidity, violation or termination of the General Conditions of Sale, will be settled or submitted to arbitration in accordance with the General Conditions of Sale. . Where the applicable laws are different from the mandatory consumer laws in your own country, we will provide you with similar protection.
You can bring an action against us either in the courts of the country in which the registered office is located or in the country where you are domiciled. We can also take legal action against you in the courts of the country in which you are domiciled.
Without any restriction to the initiation of legal action, LOREEDUBOIS and yourself will first make reasonable efforts during a period of thirty (30) days to amicably resolve any dispute or disagreement that may arise from the product, of the General Conditions of Sale or any violation thereof.
If you are a consumer residing in the European Union, you have the right to submit your complaint to an Alternative Dispute Resolution institution. For a list of ADR institutions in your country, you can consult the European Commission’s Online Dispute Resolution platform at the following address: http://ec.europa.eu/consumers/odr.
In the event of a dispute between the professional and the consumer, the latter will endeavor to find an amicable solution.
In the absence of an amicable agreement, the consumer has the possibility to refer free of charge to the consumer mediator to which the professional belongs, namely the Association of European Mediators (AME CONSO), within one year of the complaint. written to the professional.
Referral to the consumer mediator must be made:
- either by completing the form provided for this purpose on the AME CONSO website: mediationconso-ame.com;
- or by letter addressed to AME CONSO, 11 Place Dauphine – 75001 PARIS.
04 81 91 29 29
The products you are going to purchase will be shipped from the following address :
5 Boulevard du Maréchal Leclerc